Customer Complaint

Customer Name

Date

Order #

Product Code

Customer complaint

Complaint Classification

Nonconforming / unsatisfactory product shipped

Product labeling problem

Product damaged in delivery

Insufficient or inadequate quality records

Wrong product or quality shipped

Late delivery to customer

Lapsing quality system (outstanding corrective action)

Complaints regarding productivity , materials, cost

Problems with communication and responsiveness

Incorrect ( or contested) invoicing

Complaints regarding business practices, publicity, etc.